This page summarises the warranty, delivery and return terms for Mervo Mobilya products. Details are set out in the sales contract.
Warranty
- Frame, solid timber and metal parts: 5 years
- Upholstery, mechanisms and fabric seams: 2 years
- Manufacturing defects in glass and marble: 2 years
- Normal wear, damage and incorrect care are not covered
Delivery
Stock items are delivered within 3–7 working days and made-to-measure items in about five weeks. The delivery date is confirmed by SMS the day before; assembly and take-back of packaging are included in the price. A free survey is made for items that may not fit through the building entrance.
Withdrawal and returns
For distance sales you have a 14-day right of withdrawal. The right cannot be used for made-to-measure or personalised items. Returned products must be unused and in their packaging; refunds are made to the original payment method within ten working days.
How to open a service request
For an issue under warranty call our contact centre at 0212 555 46 00 with your invoice number or use the contact form. When reports include photos, a service appointment is given within about three working days; labour and spare parts are free for structural defects arising within five years.
Contact and timelines
Return and exchange requests are answered within three working days. Making a report and attaching photos for damage noticed at delivery speeds up the process.