Delivery and Assembly

To all 81 provinces with our own crews, take-back included

Delivery and Assembly

Scheduled delivery, unpacking in your room, assembly and waste take-back are included in the price.

Included in the price

Delivery day defines a piece of furniture's value: a scratched leg or a wrongly fitted mechanism overshadows years of craft. That is why we do not subcontract delivery but use our own vehicles and crews.

On delivery day

  • A two-hour time window confirmed by SMS the day before
  • Advance checks of lift, stairs and door dimensions
  • Carrying with floor and wall protection covers
  • Unpacking and assembly in your room
  • Take-back of packaging waste

Lead times by region

Lead time is 3–5 working days in Marmara and Central Anatolia, 4–6 in the Aegean and Mediterranean, and 6–9 in the East and Southeast. If a high-rise building has no lift, a small per-floor carrying fee is notified in writing in advance.

Damage and missing parts

Packages are inspected together with you as they are opened. If a part is damaged or missing, a report is made and a replacement is sent free of charge within 5–10 working days. For adjustment issues you notice within 30 days of assembly (door alignment, drawer rubbing) our service team returns.

Scope of service

  • Scheduled two-hour window
  • Assembly and take-back included
  • Our own vehicles and crews
  • Free replacement for damage

Delivery and Assembly — get a quote

Fill in the form and we will get back to you as soon as possible.

Frequently asked questions

Are products in stock or made to order?
Every product page carries an 'In stock' or 'Made to order' tag. Stock items are delivered in 3–7 working days and made-to-order items in about 4–6 weeks.
Is delivery and assembly charged?
Delivery and assembly across Turkey are included in the price. In high-rise buildings without a lift a small per-floor carrying fee may apply; it is notified in writing before you order.
Can I return a product I don't like?
For distance sales you have a 14-day right of withdrawal; the product must be unused and in its packaging. There is no withdrawal right for made-to-measure or personalised products.
What does the warranty cover?
The frame, solid timber and metal parts have a 5-year warranty; upholstery, mechanisms and seams 2 years. Normal wear, impact and damage from incorrect care are excluded.
Can I get fabric and wood samples?
Yes, with the 'Request price and samples' button on the product page we send up to five samples free of charge. They reach your address in 2–3 working days.
WhatsApp +90 212 555 46 00 info@mervomobilya.com.tr